Cancellations and Refunds

  1. a) Cancellation

As a general rule Consumer shall not be entitled to cancel Consumer’s order once Consumer has placed the order and made the payments. If Consumer cancels Consumer’s order after it has been confirmed, Dialog shall have a right to charge Consumer a cancellation fee corresponding to the order value (inclusive of applicable taxes), with a right to either not to refund the order value or recover from Consumer’s subsequent order, the complete/ deficit cancellation fee, as applicable, to compensate our Merchant and delivery agents. Dialog shall also have the right to charge Consumer cancellation fee for the orders cancelled by Dialog for the reasons specified under Clause 1(iii) of this cancellation and refunds policy.

  1. b) Refunds

In certain cases, refunds may apply. This will be determined on a case-by-case basis evaluating credibility of relevant circumstances on the full discretion of Dialog.

Consumer shall be entitled to a refund only in the event of any of the following circumstances

  1. Us cancelling Consumer’s order/ registration
  2. Merchant cancels the order/ event
  • Our decision on refunds shall be at our sole discretion and shall be final and binding
  1. All refund amounts shall be credited to Consumer’s Account/Payment Gateway account within 7-14 business days in accordance with the terms stipulated by the Payment Gateways Terms & Condition, or
  2. All refund amounts shall be credited to Consumer’s respective Bank account within 7-14 business days in accordance with the terms stipulated by Consumer’s Bank.